FEES AND REFUNDS

  • Course Fees, Payments and Refunds

  • At Axiom Compliance Learning, we are committed to transparent pricing and clear information so students know exactly what to expect before enrolling.

  • Course Fees

  • · All course fees, deposits, administration charges, materials fees and any other applicable costs are listed on the course brochure and on our website.

  • · Students enrolling in a Smart and Skilled program will receive a Notification of Enrolment outlining their fees.

  • · Axiom complies with all ASQA fee-protection requirements by ensuring no more than $1,500 in fees is collected from students prior to the commencement of their course. Course commencement is defined as the point at which the student is provided access to the training materials, Induction content and assessment activities. For Axiom courses, this occurs when eLearn portal login details are issued via email— 14 days before the scheduled Face-to-Face or Zoom training session—at which time the online learning component and induction becomes available to begin.

  • · Issued Certificates and Statements of Attainment are included in the course fees.

  • Deposits & Payments

  • · Each course brochure outlines the fee amount and any administration fee.

  • o If you withdraw before training begins after cooling off period, the administration fee is non-refundable.

  • · If the total course fee is less than $1,500, full payment is required before the course begins.

  • · Course fee is required to be paid on course commencement which is defined as the point at which the student is provided access to the training materials, induction content and assessment activities. For Axiom courses, this occurs when eLearn portal login details are issued via email— 14 days before the scheduled Face-to-Face or Zoom training component.

  • · Split payments/payment plans are available for courses which have set training clusters such as the Cert III In Fire Protection Inspection and Testing (details provided in course brochures).

  • Refunds & Cancellations

  • Refunds may be approved in the following circumstances:

  • · You have overpaid fees

  • · Axiom cancels or terminates the course

  • · You withdraw before the course commences (administration fee is not refundable)

  • · You withdraw before commencement due to illness or extreme hardship (determined by Axiom, written evidence required)

  • · Axiom does not provide the agreed services

  • Refund Requests All refund requests must be made in writing (email accepted) to Studen@axiomcompliance.com.au , explaining the reason for the request.

  • When refunds do not apply

  • · Once the course has commenced, no refunds are issued.

  • · If you withdraw prior to commencement after cooling off period, the 10% administration fee is nonrefundable.

  • · If you withdraw after the cooling-off period (administration fee) or after training starts (full fee), you remain liable for any outstanding fees.

  • Course commencement Definition: The point at which the student is provided access to the training materials, induction content and assessment activities. For Axiom courses, this occurs when eLearn portal login details are issued via email 14 days before the scheduled Face-to-Face or Zoom training component.

  • Cooling-Off Period

  • Students may cancel their enrolment within 10 business days of enrolling, provided training has not yet commenced. Requests must be submitted in writing (email accepted) to student@axiomcompliance.com.au

  • Consumer Guarantee

  • Axiom guarantees that all training and assessment services will be:

  • · delivered with due care and skill

  • · fit for their intended purpose

  • · provided within a reasonable timeframe

  • If you believe Axiom has not met these guarantees, you can submit a complaint through our Complaints and Appeals process.

  • Depending on the situation, you may be entitled to:

  • · a refund

  • · additional training at no cost

  • · compensation for loss (in certain circumstances)

  • Axiom is not required to provide a remedy if you:

  • · change your mind

  • · decide not to continue

  • · find the course cheaper elsewhere

  • · too busy

  • NSW Smart & Skilled Students

  • Students enrolled in Smart & Skilled subsidised training are protected under the NSW Smart & Skilled Consumer Protection Strategy and the NSW Fee Administration Policy. These documents are provided prior to enrolment and are available on our website.

  • Loss of a Certificate and Statements of Attainment

  • Students are responsible for the safe storage of their Certificates and Statements of Attainment. If a student requires a reissue of their Certificate or Statement of Attainment, a certificate re-issue fee of $60 will be charged.

  • Assessment of Practical Tasks

  • Students are allowed up to two (2) assessment attempts for each practical task.

  • If a submitted task is assessed as "Not Yet Satisfactory", students will receive feedback and be given a second opportunity to complete the task.

  • If the second attempt is also assessed as unsatisfactory, students may request a third attempt, which will incur a reassessment fee of $65.